SPECIAL: Secrets from a Facebook Ad Support Rep

As you may know, I'm on a mini- family holiday this week, so in lieu of a regular issue, here’s a special!

A couple of months ago, I interviewed a real Facebook ad support rep — one of the people you are on the other end of a chat window with when things go south.

This was not a Facebook-sanctioned interview, so we agreed to keep this person's identity co…

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